Refund and Returns Policy

At CraftLow, each product is made with care, creativity, and love. Since most of our items are custom-made or personalized, we have a few guidelines for returns and refunds.

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1. Custom & Personalized Orders

Due to the handmade and customized nature of our products, we do not accept returns or offer refunds on custom orders unless:

• The item arrives damaged
• We made a mistake in customization (e.g., wrong name, spelling, or design)

Please double-check all spelling, colors, and customization details before placing your order.

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2. Damaged or Incorrect Items

If your item arrives damaged or not as described, please contact us within 48 hours of delivery with:

• A clear photo of the damaged item and packaging
• Your order number

We will either send a replacement or offer a refund based on the issue.

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3. Cancellations

We accept order cancellations within 12 hours of purchase. After that, your item may already be in production and cannot be canceled.

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4. Non-Returnable Items

We cannot accept returns on:

• Personalized or custom-made products
• Sale items

Need help?

Contact us at help@craftlow.com for questions related to refunds and returns.