Shipping Policy

At CraftLow, we take pride in crafting and delivering your orders with care and love. Please review our shipping policy below:

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1. Processing Time

All items are handmade or customized, so we need 3–7 business days to prepare your order before shipping. Some complex custom or resin orders may take a little longer.

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2. Shipping Time

Estimated delivery time depends on your location:

• UAE: 2–4 business days after dispatch
• International Orders: 7–15 business days (may vary by country)

Please note: Delivery times may vary due to customs delays or courier service issues.

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3. Shipping Charges

Shipping costs are calculated at checkout based on your location and order weight.

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4. Tracking Information

Once your order ships, you will receive a tracking number via email or WhatsApp/Instagram if you provided that info.

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5. Lost or Delayed Packages

CraftLow is not responsible for delays caused by the courier. However, we will assist you in tracking or resolving any delivery issues.

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6. Wrong Address

Please make sure your shipping details are correct. We are not responsible for packages lost due to incorrect addresses.